FAQ

What is physical therapy?

Physical therapy is a healthcare specialty that exams, treats, and prevents muscle and joint problems. Treatments focus on improving movement or managing pain. A Physical Therapist practices physical therapy with clients.

Why would a person need physical therapy?

Some people really love how Physical Therapy makes them feel. Physical therapy is recommended for anyone who wants their body to move better or hurt less. PT is important for most people who need to recover their physical abilities. This might be necessary after an injury, after surgery, or for the an aging body. Physical Therapy also can help prevent injuries by training individuals on body awareness.

Who is the Physical Therapist at My PT?

Dr. Tom Naro works with all clients at My PT. He is a doctor of Physical Therapy who owns and operates My PT. Click here to learn more.

What are your hours?

The clinic schedules clients Monday through Friday 1pm to 6pm*. We do House-Calls and On-Site Physical Therapy in the morning hours. There is flexibility, so ask if you have a specific day and time to be seen.

Do you take insurance?

My PT accepts HSA, FSA, credit, check, and cash. If you were involved in an automobile accident, we can send bills directly to your AUTO insurance carrier. 

Can I use my health savings account or flexible spending account?

Yes. My PT is considered an IRS approved medical expense which qualifies for using your “Benny’s” card. This sometimes is called an HSA card or an FSA card.

How much does it cost for a session?

Visit our location and rates page to learn more.

Why doesn’t My PT take my health insurance?

To truly put clients first, we chose to cut out the “red tape” private and federal insurance companies create. We don’t take health insurance because it affects the quality of care and value that clients expect. Here is a quick table of reasons to explain a bit further.

What if I have a high deductible health insurance plan?

Most of the time people will have to pay $1,000, $5,000 or $10,000 in deductibles before the plan will pay for the visit. If you only need a handful of sessions then it will cost more out-of-pocket using the insurance plan versus going through My PT. Our solution to high deductibles is our Savings Plan Options.

Can I submit My PT bills to my health insurance company to get reimbursed?

No, because we do not credential with health insurance companies.

Why does My PT take AUTO insurance and not health insurance plans?

Automobile insurance policies have only a few rules that we can easily work with.

What ages does My PT work with?

My PT works mostly with adults. We are happy to work with children under 18 years of age with the consent of a parent or guardian.

What genders does My PT work with?

We work with all genders.

How do I prepare for my first appointment?

Please be ready to answer specific questions about your symptoms, specific movement problems, medical history, medications, and any diagnoses you know about. We will also discuss your goals for feeling better.

What should I wear for my sessions?

Wear something comfortable that allows for easy movement. Feel free to bring in a change of clothes. Shorts will make it easier to examine and treat your leg or foot.

A short sleeve shirt makes it easier to examine and treat a problem with your neck, shoulder, or arm. Women tend to wear a tank top or sleeveless shirt.

In cases of back problems, a paper-gown will be provided to help maintain modesty. Men may be asked to remove their shirt. Please, inform My PT for any specialty considerations to make you feel more comfortable.

Do I need a referral to go to My PT?

No, you don’t. My PT is licensed in Connecticut and Massachusetts, where there is direct access to Physical Therapy, so you don’t need a referral to have Physical Therapy.

What kind of injuries do you treat?

My PT treats orthopedic injuries, sports injuries, work related injuries, automobile injuries, degenerative conditions, neurological conditions and ergonomics injuries. If you’re not sure about your injury, contact My PT to have a conversation about what you think you need treatment for.

Is My PT office accessible for people using a wheelchair?

Yes. There is a ramp to enter the office as well as a wheelchair-accessible restroom.

How do I make an appointment with My PT?

CALL or TEXT (413) 268-4230

EMAIL info@mypt.us

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